This policy outlines the rules for cancelling orders or reservations and the conditions under which refunds may be issued for services provided by Tasteo Merchant (hereafter referred to as "we," "us," or "our").
Standard Cancellation: Reservations must be cancelled at least 2 hours prior to the confirmed time to avoid a penalty.
Late Cancellation/No-Show: We reserve the right to charge a No-Show fee (typically the value of a pre-paid deposit) if the party fails to arrive or cancels after the standard window.
Immediate Cancellation (Full Refund): An order can be cancelled with a full refund only if the request is made within 5 minutes of placing the order, and before our kitchen begins preparation.
Late Cancellation: If cancellation is requested after food preparation has started, the order is non-refundable.
Self-Collection No-Show: If an order is not picked up within 60 minutes of the scheduled collection time, it is considered a No-Show, and no refund will be provided.
Refunds are provided only for cancellations made in accordance with this policy, or for incorrect/missing items reported immediately upon receipt.
Reporting Issues: Issues with incorrect or missing items must be reported within 30 minutes of delivery/collection.
Processing Time: Approved refunds are typically credited within 3-5 business days by us. The time for credit to appear in the customer's account is dependent on their bank.
